Support

Start with the troubleshooting guide, or browse the Weatherly docs for setup, calendars, and posting help.

Need help with your account or server?

Open a private ticket from the Support section of your Weatherly dashboard. Free and Plus servers use the same queue, and only the ticket creator and Weatherly's operator can read the conversation.

Open a dashboard ticket

The Weatherly showcase and community server is for examples and conversations with other users. Tickets cannot be opened there. Do not post private account, billing, or server information in its public channels.

Include the guild ID, world ID, approximate time, affected command or dashboard screen, and any visible run or feed status. Never send a bot token, OAuth secret, session cookie, database URL, or private Discord message content.

Screenshots and Discord notifications

You may attach up to three PNG, JPG, or WebP screenshots, limited to 5 MB each. Weatherly stores them privately and deletes ticket content 90 days after closure. If you turn on Discord notifications, Weatherly attempts to send operator replies by direct message; blocked DMs never hide the reply from the dashboard.

Delivery trouble

Confirm that the bot remains in the server and can view the destination channel, send messages, and embed links. The Feeds screen reports missing permission, deleted channel, and pending retry states.

Schedule trouble

Include the configured timezone, local post time, advancement interval, current roleplay date, and next-run timestamp. Those details distinguish a timezone problem from worker lag.

Billing trouble

Include the guild ID, invoice or Checkout Session ID, and approximate time. Do not send card details. Billing changes are available only to the current Discord server owner; ownership transfers and legally required refund requests require operator review.